Volkswagen Car-Net® Five-Year Complimentary Safe & Secure Plan1
Help is on the way.
Drive with confidence, knowing we’re here for you when things don’t go as planned. Enjoy a five-year complimentary Safe & Secure plan1 when you sign up for myVW2 and activate Volkswagen Car-Net.
Gas-powered vehicles
Your five-year complimentary plan1 includes:
Emergency Assistance3
If you or a passenger needs help, you can press the SOS Button in your vehicle and a Safe & Secure Emergency Specialist can send help to your vehicle's location.
Automatic Crash Notifications3
If and when your airbags go off, you will automatically be contacted by a Safe & Secure Emergency Specialist to see if you need help.
Anti-Theft Alerts4 (requires the myVW app2)
You get alerts on your smartphone through the myVW app when an intrusion detection alert is activated while you are away from your vehicle.
Information Assistance
You can call one of our agents for help using the i-button in the vehicle so that you can keep both hands on the wheel and your eyes on the road.
Stolen Vehicle Locator5
If your vehicle is ever stolen, upon your authorization, a Safe & Secure Emergency Specialist can work with authorities to access your vehicle's location remotely.
For more information and additional subscriptions:
Electric-powered vehicles
Your five-year complimentary plan1 includes:
Emergency Assistance3
If you or a passenger needs help, you can press the SOS Button in your vehicle and a Safe & Secure Emergency Specialist can send help to your vehicle's location.
Automatic Crash Notifications3
If and when your airbags go off, you will automatically be contacted by a Safe & Secure Emergency Specialist to see if you need help.
Information Assistance6 (not available on 2021)
You can call one of our agents for help using the i-button in the vehicle so that you can keep both hands on the wheel and your eyes on the road.
For more information and additional subscriptions:
To enroll in VW Car-Net, call 833.922.1292. Already signed up? Visit carnet.vw.com
1. Five (5) year complimentary plan applies to MY20 to MY23 vehicles equipped with Car-Net hardware. Most MY20 Passat vehicles are not equipped with Car-Net hardware. Valid in the U.S. only. Rental fleet vehicles and vehicles that are or have been classified as totaled, salvaged, or rebuilt are not eligible. For customers who do not have an existing Safe & Secure plan, the Safe & Secure complimentary plan will begin on original (new, unused) vehicle in-service date or June 1, 2023, whichever is later. For customers who already have an active Safe & Secure subscription, complimentary plan will begin after paid subscription has been exhausted. Remainder of Safe & Secure plan is transferable. Paid subscription is required to continue services after complimentary plan expires. Services require VW ID, myVW app, and myVW account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of myVW and Car-Net Terms of Service. Offer not redeemable for cash. Services depend on connection to and continued availability of 4G LTE cellular service, which is outside of Volkswagen’s control. Services are not guaranteed or warranted in the event of 4G LTE network shutdowns, obsolescence, or other unavailability of cellular connectivity that relies on existing vehicle hardware. Always pay careful attention to the road and do not drive while distracted. All services and features may not be available on all vehicles. For example, ID.4 vehicles do not include Stolen Vehicle Location services or Anti-Theft Alerts, and MY21 ID.4 vehicles do not have the Information Assistance service. Some features may require the most recent software update. Certain Car-Net services may require additional payment for emergency and other third party services rendered such as towing or ambulance transport services. Standard text and data rates may apply.
2. Standard text and data rates may apply. Always pay careful attention to the road, and do not drive while distracted.
3. May require additional payment for emergency and other third party services rendered such as towing or ambulance transport services.
4. Requires myVW mobile app. Standard text and data rates may apply. ID.4 Safe & Secure plan (for all model years) does not include Anti-Theft Alerts.
5. For use by law enforcement authorities only. See Terms of Service for details. ID.4 Safe & Secure plan (for all model years) does not include Stolen Vehicle Location services.
6. MY21 ID.4 Safe & Secure does not include Information Assistance.
